FAQ
Hi there! We hope this page answers your most pressing question. But, if you need a hand or just want to say hello, we'd love to hear from you - reach out anytime :)
SUPPORT HOURS
M-F, 9am-4pm
Shipping & Returns
What is your return policy?
Currently, we're unable to accept returns or exchanges. However, we understand that things can shift around during shipping and can accommodate on a case-by-case basis. If you've received a damaged, incorrect, or missing item, please email and we'll make it right.
How are orders processed and shipped?
Orders are shipped Monday through Friday and are processed within 1-2 business days. Standard U.S. domestic shipping typically arrives 2-6 business days. Expedited shipping is available at checkout; however, please consider processing times when selecting this option. Once your order ships, you'll receive a confirmation email with tracking details.
How long will it take to receive my order?
It depends on where you are. Orders processed in the U.S. will take 5 - 7 business days to arrive (this assumes processing and delivery time). Overseas deliveries can take anywhere from 7 - 16 days.
What if my order is lost in transit?
We understand how frustrating it can be when a package goes missing. If your order is marked as delivered but you haven’t received it, please email us at with your order details. While we cannot guarantee replacements for lost packages, we’ll do our best to assist to see how we can keep your growth journey moving forward.
Memberships
What is the difference between the Shift and Elevate memberships?
Shift membership focuses on self-paced tools and workshops, while Elevate takes it deeper with one-on-one coaching and intimate group discussions to foster meaningful growth. Both are designed to meet you where you are and help you grow at your pace.
Can I upgrade my membership?
Absolutely! If you’d like to elevate your experience, just reach out to us, and we’ll guide you through upgrading your membership.
How does the onboarding process work?
Once you subscribe, we’ll take care of setting everything up for you! You’ll receive an email with all the details to create your Member Account, plus a warm welcome from us with tips on exploring your membership benefits. And don’t worry—we’re here every step of the way.
Can I cancel my membership?
Yes, you can cancel anytime. Shift memberships will remain active until the end of your billing cycle. For Elevate memberships, due to the structured quarterly or annual format, cancellations will take effect at the end of the current billing period.
One Tree Planted
What is I+P's One Tree Planted Initiative?
Our One Tree Planted Initiative is our commitment to giving back to the planet. For every order placed, we invest in planting a tree. This initiative supports global reforestation efforts and reflects our belief in creating growth—not just for ourselves but for the world around us.
How does planting a tree with each purchase benefit the environment?
Planting trees helps restore ecosystems, improve air and water quality, and create habitats for wildlife. Trees also play a critical role in combating climate change by absorbing carbon dioxide from the atmosphere. Each tree planted makes a meaningful impact, contributing to a healthier, more sustainable planet for future generations.
Does the purchase of a membership also plant a tree?
Yes! Whether you’re purchasing a product or a membership, every order plants a tree through our initiative. It’s just one of the ways we strive to nurture growth in every form—yours, ours, and the planet’s.
Where are the trees being planted?
Our trees are planted in reforestation projects worldwide, focusing on areas where they are most needed. These projects may help restore forests after wildfires, protect biodiversity, or support local communities through sustainable forestry efforts. Each tree planted is a step toward a greener future.
Sustainability
What makes I+P's product line sustainable?
Sustainability is at the heart of everything we create. We have spent a lot time sourcing trusted partners that make our packaging and paper products capable of being made from 100% Post-Consumer Waste and FSC®-certified virgin fiber, ensuring responsible sourcing. They’re also chlorine-free and manufactured using renewable biogas energy, making them as kind to the planet as they are to you.
Why is FSC certification important?
FSC® (Forest Stewardship Council) certification ensures that the materials we use come from responsibly managed forests that provide environmental, social, and economic benefits. It’s part of our commitment to supporting sustainable forestry and reducing our environmental footprint.
What steps does I+P take to minimize waste?
We prioritize eco-friendly materials and processes at every stage—from recycled packaging to thoughtfully designed products that reduce unnecessary waste. By choosing renewable energy sources and recyclable materials, we aim to leave as light a footprint as possible.
How do I recycle or responsibly dispose of I+P products?
Our paper products and packaging are fully recyclable. We encourage you to recycle them with your local waste management service. By doing so, you’ll help extend the lifecycle of these materials and contribute to a circular economy.